Shipping & Returns Policy
At mtgcards.co.uk, we take care to package and dispatch your Magic: The Gathering cards and accessories safely and efficiently.
Dispatch Times
We endeavour to dispatch all orders received before 2:00 pm, Monday to Saturday, excluding Bank Holidays.
During peak periods, such as Black Friday and Christmas, dispatch and delivery may take longer due to increased order volumes and possible Royal Mail delays.
If there are any delays in dispatching orders, this will always be clearly stated at the top of our website.
Card Packaging
To help protect your cards during transit:
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Orders valued at more than £5 will be placed in a protective toploader inside a letter envelope.
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We take care to package orders securely and appropriately for the products purchased.
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Please inspect your order promptly upon delivery and contact us as soon as possible if there is any issue.
Returns
We aim to make the returns process as simple as possible. Please read the relevant information below before returning an item.
All returns must be packaged safely and securely and sent using a tracked delivery service. Please retain your tracking number until your return has been processed.
Returning Unwanted Products
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MTG single-card returns are not accepted for change-of-mind reasons. The photograph shown on each product listing is an actual photograph of the card being sold. WE DO NOT USE STOCK PHOTOS.
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Accessories may be returned for any reason within 14 days of the delivery date, subject to the conditions below.
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Return postage costs for unwanted items are paid by the customer.
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Sealed products and accessories must be returned in their original packaging, undamaged and unopened.
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Products not returned in their original condition may be refunded at 33% of the sale value.
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If the evidence of the card dispatched differs from the evidence supplied showing the card received, and the issue is determined to be damage during delivery, the single card may be eligible for return.
Returning Faulty or Damaged Products
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Faulty goods or goods damaged in transit before receipt by the customer may be returned within 14 days of delivery.
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Please contact us first and provide details and, where possible, photographs of the fault or damage.
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Once the issue has been confirmed, we may provide a return postage label free of charge.
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Products returned because they are faulty or were damaged in transit will normally be replaced or exchanged for an identical product, subject to availability.
Contact Us
Please contact us if you are unsure whether an item is eligible for return or if you require assistance with the returns process. We will be happy to help.